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CUSTOMIZED SWAG SUPPORT

  • What type of materials are your garments made of?
    Our garments are crafted from 100% cotton that is sustainably and fairly grown in the USA, fully preshrunk.
  • What is the estimated production time for your products?
    Typically, our product turnaround time is 1-3 business days. Large bulk orders or complicated requests may require 3-5 business days in total.
  • How to best optimize print quality with Baokohome?
    Print quality relies heavily on the original picture provided. Please refer to the following guidance: PICTURE FORMAT: .PNG/ .SVG for best picture quality PICTURE SIZE: - Front logo suggestion: Chest size logo is suggested not to exceed 3.5 inches x 3.5 inches (90mm x 90mm) - Full front/ back picture: Full front picture suggestion max size to not exceed 11 inches x 11 inches (280mm x 280mm) PICTURE QUALITY: - DPI: 300 - Remove background We provide customization assistance to help you optimize your design. Simply reach out to our customer support team for assistance.
  • Where can I find the size chart for your products?
    📏Size Guide📏 T-shirt S / Width, 18 in / Length, 28 in M / Width, 20 in / Length, 29 in L / Width, 22 in / Length, 30 in XL / Width, 24 in / Length, 31 in 2XL / Width, 26 in / Length, 32 in Sweatshirt S / Width, 19.25 in / Length, 27 in / Sleeve Length, 33.5 in M / Width, 21.25 in / Length, 28 in / Sleeve Length, 34.5 in L / Width, 23.25 in / Length, 29 in / Sleeve Length, 35.5 in XL / Width, 25.25 in / Length, 30 in / Sleeve Length, 36.5 in 2XL / Width, 27.25 in / Length, 31 in / Sleeve Length, 37.5 in 3XL / Width, 29.25 in / Length, 32 in / Sleeve Length, 38.5 in
  • Return or replacement policy
    Each item in our store is made to order. Typically, we cannot accept returns, refunds, or exchanges. However, we will replace an item ASAP due to defect or packaging error. In such a case, please send us a photo with proof of the incorrect or damaged item you received, and we will make it right.
  • Further customization of garment color, style and texture
    If there is a desired garment color, style or texture that is very specific to your needs and would like to request related customization, please feel free to reach out to the customer support for additional information. We would be able to provide a customized product design to match your specific request. (e.g. V neck, with waistline, soft cotton Bella + Canvas in pink)

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